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Returns and Cancellations


1.In the case of the Mail Order and Fully Fitted Services and subject to Clause 2, within 7 days of the day after the day of delivery of the Goods to the Customer, or before the arranged fitting date, the Customer shall be entitled to cancel the Contract, return the Goods and receive a full refund (or where the goods have not been paid for, full credit), provided that the Goods have not been used in any way, are in the same good condition in which they were received by the Customer and are returned to NNT.  In such event the Customer shall be responsible for the costs of returning the Goods and shall indemnify NNT or demand against all and any such costs. If NNT collect the goods, NNT retains the right to charge the customer for any direct costs associated with the return of the goods. No additional restocking charge or administrational charge will be added in accordance with Distance Selling Regulations. NNT customer service centre can be contacted for an accurate cost on returning goods as costs may vary depending on tyre specification and location For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at:

2.Subject to Clause 1, refunds to the Customer are entirely at the discretion of NNT.  In the event that NNT, in their sole discretion, grant a refund to a Customer, any costs incurred by NNT in procuring that refund shall be borne by the Customer.